1. Introduction

Tulsi Agro Innovations Private Limited ("Company," "we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access our website, mobile application, or any other digital platforms (collectively referred to as the "Platform"). By engaging with our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information ("Personal Information") that you voluntarily provide, including but not limited to:

• Contact Details: Name, email address, phone number, and postal address.

• Business Information: Company name, GST number, and other relevant business details.

• Financial Information: Payment details such as credit/debit card numbers and billing addresses.

• Identification Data: Government-issued identification numbers or documents.

2.2 Non-Personal Information

We also gather non-personally identifiable information ("Non-Personal Information") through automated means, such as:

• Technical Data: Browser type, device information, IP address, operating system, and referring website addresses.

• Usage Data: Pages visited, time and date of visits, time spent on each page, and other analytical data.

3. Methods of Collection

3.1 Direct Interactions

We collect information directly from you when you:

• Register or create an account on our Platform.

• Place orders or make purchases.

• Subscribe to our newsletters or other communications.

• Participate in surveys, promotions, or events.

• Contact our customer support or engage with us through other channels.

3.2 Automated Technologies

As you interact with our Platform, we may automatically collect technical data using:

• Cookies: Small data files stored on your device to enhance user experience. For more details, refer to our [Cookie Policy].

• Web Beacons: Electronic images that help us count users who have visited specific pages or opened emails.

3.3 Third-Party Sources

We may receive information about you from third parties, such as:

• Business Partners: Including dealers, distributors, and resellers.

• Service Providers: Payment processors and analytics providers.

• Public Sources: Social media platforms and public databases.

4. Use of Information

We use the collected information for various purposes, including:

• Service Delivery: To process and fulfill orders, manage payments, and provide customer support.

• Personalization: To tailor content, product offerings, and user experiences to your preferences.

• Communication: To send administrative information, updates, promotional materials, and respond to inquiries.

• Analytics: To analyze usage patterns, improve our Platform, and develop new products and services.

• Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights.

5. Sharing of Information

We may share your information with:

• Affiliates and Subsidiaries: Within our corporate group for operational purposes.

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and marketing assistance.

• Business Partners: Trusted partners for joint marketing activities or product offerings.

• Legal Authorities: When required by law, legal processes, or to protect the rights, property, or safety of our Company, users, or others.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information remains protected.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: To request access to the personal data we hold about you.

• Correction: To request correction of inaccurate or incomplete data.

• Deletion: To request deletion of your personal data under certain circumstances.

• Objection: To object to the processing of your personal data for direct marketing or other purposes.

• Restriction: To request restriction of processing under specific conditions.

• Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our Platform and updating the "Last Updated" date at the top of this document.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
✉ Email: vivek@tulsiai.in
🌐 Website: www.tulsiai.in

By using our Platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.